Frequently Asked Questions
Everything you need to know about your Isabel Bernard order.
What materials are Isabel Bernard products made of?
Isabel Bernard products are crafted from high-quality materials including 14 karat gold, genuine calfskin leather, and premium suede to ensure lasting durability and a timeless aesthetic.
How long does shipping take?
Orders placed before 10:00 PM are typically processed the same day. Delivery usually takes 1-3 business days within Europe and 5-7 business days for international shipping.
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Does my jewelry come with a warranty?
Yes, all Isabel Bernard jewelry comes with a 6-month warranty covering manufacturing defects. Please retain your proof of purchase for any claims.
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a Track & Trace link to follow your package's journey.
Which payment methods do you accept?
We accept a wide range of payment methods including Visa, Mastercard, Maestro, PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.